Responsible Gaming – Play Smart and Safe

Responsible Gaming

Gamble Responsibly

Last updated: 12 September 2025

Please read this information carefully for your own benefit.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions.

Definitions

For the purposes of these Terms and Conditions:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
Service refers to the Website.
Website refers to www.velvetcas.com
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Responsible Gaming & Self-Exclusion

Responsible Gaming

For the majority of our players, gambling means entertainment, fun and excitement. However, we also recognise that for a small number of players gambling can have negative side effects. In medical science, pathological gambling has long been recognised as a serious illness.

From day one we have been aware of this issue and do everything we can to help. In the “Responsible Gaming” section we implement several measures that help reduce the likelihood of negative side effects occurring – and if they do occur, we actively work against them.

Information & Contacts

Our support team is available at any time to assist you completely free of charge via email:

Email: support@velvetcas.com

Our Support will, of course, never disclose any information about You to third parties without Your consent.

You can also take a self-assessment test to check whether you may be addicted to gambling at:
https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

Additional information on gambling addiction can be found at:
https://www.begambleaware.org/safer-gambling/

Useful responsible gaming tips are available on www.velvetcas.com

We recommend you consider the following advice before gambling to ensure it remains fun and without negative side effects:

Set a deposit limit – only play with amounts you can afford to lose as entertainment.
Never chase losses at any cost.
Set a time limit and stick to it.
Do not gamble when under severe stress, depressed, or under the influence of medication, drugs or alcohol.
Take breaks when you feel tired or unable to concentrate.
Only one account per person is recommended.

Protection of Minors

You must be at least 18 years old to use our Service. Keep your login details secret from minors around you.

Self-Exclusion

If you have been diagnosed with a gambling addiction or wish to stay away from gambling for any other reason, we want to help you stay away from anything that is not good for you. “Self-Exclusion” means that you exclude yourself, by your own choice, from all gambling services for a specified period (6 months to 5 years). This exclusion cannot be undone early for your own protection.

Email for self-exclusion: support@velvetcas.com

Please note that self-exclusion is permanent for the set period and will not be lifted early for your own protection.

During self-exclusion you are not permitted to create a new account, and any attempt to do so violates our Terms of Service and may result in permanent blocking of your original account.